At Kitech, plastic recycling system has been greatly improved in terms of the quality, appearance, functionality, etc. After years of efforts, the production process is more standardized and more highly efficient, contributing to the improved quality and functionality of the product. We also have introduced more talented designers to add aesthetic appeal to the product. The product is with increasingly wide application.
Kitech, our brand name, has become more known to the world, and our products play an important role in it. They sell well across the world, which can be seen from the increassed sales volume. And, they are always the best seller when shown in the exhibitions. Many customers in the world come to visit us for placing the order because they are greatly impressed by the products. In the future, we hold the belief that the products will surely be the lead in the market.
After discussing the plan of investment, we decided to invest heavily in the service training. We built an after-sales service department. This department tracks and documents any issues and work to address them for customers. We regularly arrange and conduct customer service seminars, and organize training sessions that target specific issues, such as how to interact with customers through the phone or via the E-mail.