In recent years, double shaft plastic shredder has become the most popular product of Kitech. We pay great attention to the product details and we push the design team to make great technical improvements. At the same time, we're concerned about the selection of raw materials and we eliminated quality problems from the source. Only reliable raw material suppliers can cooperate strategically with us.
Kitech products are all delivered with the remarkable quality, including the performance of stability and durability. We have been dedicating to the quality first and aim to improve customer satisfaction. So far, we have accumulated a large customer base thanks to the word-of-mouth. Many customers recommended by our regular business partners contact us that they would love to visit our factory and establish a long-term partnership with us.
We would like to think of ourselves as providers of great customer service. To provide personalized services at Kitech, we frequently conduct customer satisfaction surveys. In our surveys, after asking customers how satisfied they are, we provide a form where they can type out a response. For example, we ask: 'What could we have done differently to improve your experience?' By being upfront about what we're asking, customers provide us with some insightful responses.